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National Certificate: Contact Centre and Business Process Outsourcing Support
Welcome
What to expect in this course
Resources
Overall FSA Learner Portfolio Guide
The Learner Portfolio of Evidence - administration documents
Your portfolio
Certified copy of your ID
CV
Certificates of Achievement
Learning Programme 1: Contact Centre and BPO Practices
LP1 Concept Introduction
Submit LP1 documents
Learning Programme 2: Communication skills
LP2 Concept Introduction
Submit LP2 documents
Learning Programme 3: Mathematical and Financial Literacy
LP3 Concept Introduction
Submit LP3 documents
Learning Programme 4: Call Management
LP4 Concept Introduction
Submit LP4 documents
Learning Programme 5: Customer Interaction
LP5 Concept Introduction
Submit LP5 documents
Learning Programme 6: Debt Recovery
LP6 Concept Introduction
Submit LP6 documents
Learning Programme 7: Data Processing
LP7 Concept Introduction
Submit LP7 documents
Learning Programme 8: Time and Stress Management
LP8 Concept Introduction
Submit LP8 documents
Learning Programme 9: Team Performance and Safety Awareness
LP9 Concept Introduction
Submit LP9 documents
Wrap up
Your feedback
Overall FSA Learner Portfolio Guide
Formative Assessment
Submit LP1 documents
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