About the instructor

National Certificate: Generic Management - General Management

Checklist of Forms and Documents

Welcome

The Learner Portfolio of Evidence - administration documents

Recruit and select candidates to fill defined positions

Learning Programme 1: Plan and prepare for recruitment and selection

Learning Programme 2: Recruit applications

Learning Programme 3: Select staff

Interpret and manage conflicts in the workplace

Learning Programme 1: Main sources of conflict

Learning Programme 2: Appropriate techniques in conflict management

Learning Programme 3: Action plan and strategies to manage conflict

Learning Programme 4: Attributes of an effective conflict manager

Applied principles and concepts of emotional intelligence to the management of self and others

Learning Programme 1: Emotional intelligence in respect of life and work relation

Learning Programme 2: The role of emotional intelligence in interpersonal and intrapersonal relation

Learning Programme 3: Impact of emotional intelligence on life and work interaction

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