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Further Education and Training Certificate: Contact Centre Operations

Welcome

The Learner Portfolio of Evidence - administration documents

Learning Programme 1: Introduction to Call Centers

Learning Programme 2: Business Communication

Learning Programme 3: Occupational learning and second landuage communication

Learning Programme 4: Financial and Mathematical Literacy

Learning Programme 5: Contact Centre Customers and Sales Techniques

Learning Programme 6: Contact Centre Service Levels and Statistical Data

Learning Programme 7: Contact Center Performance and Coaching

Learning Programme 8: Implement Contact Centre Activities

Wrap up

Overall FSA Learner Portfolio Guide

Submit your Portfolio of Evidance and Learner Workbook for LP 2