This qualification is aimed at equipting students to implement Learnerships and Skills Programmes and assessment in a learning organisations in South Africa.

This qualification is aimed at improving the effectiveness and leadership abilities of middle managers in various occupations in South Africa.

For those who want to build on a FETC in any field to enter the field of ODETD as a potential career, and have little or no previous exposure to ETD.

Progress and assist those who make Contact Centre Operations their chosen career path, in the field of Contact Centres.

This qualification is intended for persons who already work as Contact Centre and/or Business Process Outsourcing agents or who wish to join the contact centre